Important Information and House Rules
Arrival and departure:
Apartment check-in is possible on arrival day from 3 pm (in summer from 2 pm)..
On departure day please check out by 9.30 am (10 am in summer).
Don’t forget to hand in the key!
Dr. Robert Mair and Dr. Ingo Soraruf, GPs, A&E
Kirchen, Oberau 172,
Tel:+43 5339 200 96,
Mon 9 am – 5 pm, Tues/Wed 10 am – 4 pm, Thurs 4 – 6 pm, Fri 12 – 4 pm.
Winter mon – Fri 9 am – 5 pm, Sun 12 – 6 pm.
Dr. Georg Reinisch, GP.
Tegelanger, Auffach 237,
Tel: +43 5339 21900
Surgery hours from 05.12.:
Mon, Tues, Thurs, Fri 8:00 am – 12:00 pm,
Mon 3 :00 pm – 6:00 pm,
Wed 4:30 pm – 7:00 pm,
Fri 3:00 – 5:00 pm.
Dr. Gudrun Sprinzl, Niederau , Tel. +43 5339 200880
Mag.pharm. Stefan Gritsch, directly opposite the house. Opening hours: Mon-Fri 8:00 am – 12:30 pm and 3:00 – 7:00 pm, Sat 8:00 am – 12:30 pm. Phone:+5339/21274
We are happy to help and to share our local knowledge to organise lovely trips in the surrounding areas. Don’t hesitate to ask. Information brochures from the lifts, ski schools and general information can be found in the entrance hall.
A bank with cashpoint is situated directly opposite our house.
We accept cash, debit or credit cards (Visa and Mastercard). Please settle you bill 2 days before departure at the latest. For bakery bills we can accept cash only.
Bakery service from Monday to Saturday:
Please place your order the evening before by 5:30 pm from the baker’s selection and fresh bread will be delivered to your door in time for breakfast. We regret that the bakery service isn’t available on Sundays and public holidays.
Fax and photocopying:
We will be happy to send or receive any faxes for you: Fax Nr. +43 5339 2663
Tableware, cutlery, kitchenware:
If any kitchen item is missing, please don’t hesitate to ask – we are happy to help. PLEASE replace only washed crockery to the cupboards and to it’s original place. The same applies to cutlery, glasses, pans and appliances which have been in use.
Please dispose of all waste yourself.
Why not give your friends or family a gift of a stay in the Alpenhof? We can provide accommodation gift vouchers of your choice.
The front door is locked at night. You do not need to lock the door from the inside just push it firmly shut.
In the cellar is an infrared cabin for two people which you may use at a small extra cost of € 1.50 per person. For single use EUR 3
WiFi is free of charge. Please ask for the code. Please log out after use.
Registration forms and Guest Cards:
You will recieve the WildschönauCard on your arrival for many free and discounted services.
We must explicity insist that only registered guests are allowed to use our apartments!
Separation of waste:
In the Wildschönau waste separation is mandatory. The garbage room is located next to the garage (left side). Paper, plastic, cardboard, clear glass, coloured glass and metal are all collected separately. Residual waste must be put in the marked bin. There is also a bin for bio-degradable waste.
Quiet at night from 10:00 pm:
Please keep noise down to a minimum after 10:00 pm. TVs must be kept to a low volume.
Fire Brigade 122, Police 133, Ambulance 144
Our own car park is at your disposal free of charge for the duration of your stay.
Smoking is NOT permitted in any of our apartments
Please just ask if you need to borrow one.
You can contact us easiest from 7:30-9:00 am and from 5:30 – 6:30 pm (except on Sundays and public holidays) Reach us by phone on +43 676 443 1000 (Elisabeth) or +43 676 443 1228 (Franz-Josef)
Please take care of your apartment key. We must make a charge of € 70 for any lost keys.
Please let us know about any damages that may have been caused before departure. In our experience damages are covered on your own household insurance. Court of jurisdiction is Rattenberg.
Ski room and boot dryer:
Please place your skiing equipment and walking boots right at the back of the garage. Please not that wearing of ski boots and walking boots in the house is not allowed.
Please park prams, toboggans or bikes here too.
Opening hours: Mon- Fri 6.30 am – 6 pm, Sat 7.30 am – 5 pm.
In winter open on Sundays. Please see the notice board in the hall for winter opening hours.
In the hall you will find some games and books for your use during your stay. Please take care of them and return after use.
You may hang up any wet sports clothing in the drying room
Our water is the healthiest you can get. The water in the whole house is drinking water quality purified by the Grander method.
If you need further towels there will be a charge of EUR 1.50 per person.
Washing machine and dryer:
For the use of our washing machine or dryer there will be a charge of EUR 4.
If you need us to clean the apartment during your stay there will be a charge of € 15/ 30 min,
Last but not least:
Have we forgotten anything?
Please don’t hesitate to contact us. We are always open to suggestions, requirements, requests, ideas or criticism.